30-day returns — satisfied or refunded
If you are not happy with what arrived, send it back within 30 days of delivery and we refund the purchase price in full. The item must be complete and in its original packaging, in resaleable condition. Opened brick sets cannot be returned for change of mind, for obvious reasons. Return postage for a change of mind is at your cost.
Faulty or damaged on arrival
Write to us within 7 days of delivery with a photo or short video of the problem. For a Cat® model we send the replacement part, replace it or refund it, and we cover the return postage. For a brick set with missing, broken or wrong pieces we send the replacement pieces — tell us the piece number from the instruction booklet and the bag it came from. Full details on our 30-Day Returns & Spare Parts page.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. So if a manufacturing fault appears after our 30 days, contact us anyway.
Customers in New Zealand have equivalent rights under the Consumer Guarantees Act 1993.
Nothing on this page limits those rights.
How to start a return
Contact us through our contact page with your order number and, where relevant, photos. We reply within one business day with the return address and the next step. Please do not send anything back before you have heard from us. Refunds go back to the original payment method within 5 business days of the parcel reaching us.